The Wastewater Division is not responsible for service from private buildings to City sewer lines. As a private property owner, you are responsible for the sewer line that runs from your property to the City sewer main. This includes any portions that run under the street or sidewalk. If you need to work in the street or sidewalk, you will need to hire a contractor that is licensed through the city who will then go through our Street Opening process. A list of licensed excavators through the City for the calendar year can be obtained through Public Services.
The Wastewater Division is not responsible for your water line. All water issues or installations are handled by the Portland Water District. The Portland Water District also handles all billing of water and wastewater, so if you have an issue with your bill, please contact them.